TERMS & CONDITIONS
RESTAURANT CANCELLATION POLICY
We are a small pub and when people don't show or cancel late, preventing other bookings, it really impacts our guests and our business. Here's our T&C's for booking a table;
All Bookings
All bookings are required to provide credit card details to secure the reservation. These details are securely stored by a third party payment system (Stripe) via the online booking system (ResDiary) and once input these details cannot be accessed by the Hollow Bottom staff.
All bookings must be re-confirmed 24 hours in advance (via Resdiary). Should a confirmation email not be received please note the pub will endeavour to make a courtesy call prior to confirm the reservation.
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Guests cancelling less than 24 hours before your scheduled reservation will be charged £30 per person. Guests who do not contact the restaurant and do not honour the booking will be charged £50 per person. Any charges will be taken from the credit card provided at the time of booking without further notice.
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For special days/events, we require 14 days notice, any cancellations within 14 days will be charged at a full price. All cancellations must be made in writing and sent to [email protected]
